As accurate and as valuable today as it was nearly 25 years ago when it was written. When it comes to new knowledge, there are three kinds. There is first the continuing improvement of process, product, service; the Japanese, who do it best, call this Kaizen. Then there is exploitation: the continuous exploitation of existing

Now that we’ve made it halfway through 2017 let’s take a quick look back, and spell out a couple of hunches going forward. The first half of 2017 continued to see more hesitation; small deals went through, a few large corporate acquisitions but by and large buyouts continued to be on a downward trend. On

Yesterday the internet was abuzz with the ‘news’ that Amazon was about to buy Slack for some $9 Billion dollars. While that may still happen, it was announced today that Amazon is absolutely buying (or I suppose I should say offering to buy) Whole Foods for some $13.7B – all cash of course. Bezos isn’t

Small businesses form the backbone of the American economy. Our parents and families have owned and operated small businesses. Radical Consulting is a small business. While we can’t possibly help everyone and tend to focus on large engagements we wanted to give back, to support small businesses everywhere the posts in this section are for

When it comes right down to it, almost every company is in the service industry.  You’re buying or selling something from someone to do something.  A car isn’t merely a car it’s a means to get to work, buy groceries or get to school.  For a very long time manufacturing has been in the business

While recently rereading Arthur Chandler’s seminal work Strategy & Structure I was caught not by the explicit content but as a conversation on strategy verses tactics.  Or more specifically for my current work strategy and (or versus) operations.  In Chandler’s work he writes a number of summaries of large-scale changes that led to decades of